FAQ-Video-Guard2019-12-03T16:37:06+00:00

VIDEO GUARD – FREQUENTLY ASKED QUESTIONS

How quickly do you detect a system failure, network failure or z. B. Sabotage and how do you react?2019-12-03T15:39:03+00:00

Only a permanent functionality of the monitoring system guarantees appropriate security. We permanently monitor all relevant functions through a software-based check routine . In case of a problem, our 24-hour standby service of the technology is ready.

What happens if someone cuts the power cable to the video tower?2019-12-03T15:38:55+00:00

In VIDEO GUARD Professional An integrated battery guarantees an interruption of the power supply , the full function for another 24 hours. Our battery backup also applies to our lighting, so that the entire tower is still able to work at night until our technician arrives and fixes the problem. Otherwise it would be too easy to outsmart the blind system at night.

In addition , with VIDEO GUARD Ultra , we offer a self-powered system which, thanks to its internal fuel cell in combination with solar support and a battery pack, allows the system to operate for months without external power supply .

Is it possible to obscure certain areas in the surveillance area?2019-12-03T15:40:25+00:00

For sure! We even have to hide public areas. In addition, we can hide their desired areas in compliance with data protection technology forever.

Does the alarm processing take place via a separate alarm center?2019-12-03T15:50:15+00:00

Naturally! Every monitoring system is only as strong as the weakest link in the chain. Especially video surveillance systems provide the most comprehensive information for the safe assessment of a dangerous situation. For optimum analysis, it requires specially trained n and experienced n staff. This is exclusively provided by a separate alarm center that controls and documents all alarms and the resulting measures via an alarm processing software specially tailored to the respective monitoring system. If you want to cooperate with the police, it is advisable to use a domestic based control center. Otherwise, the police may not be willing to investigate an intervention.

How does this video surveillance actually work?2019-12-03T15:50:18+00:00

The VIDEO GUARD video towers use smart video analysis to monitor your terrain at the times you want to be protected. The cameras detect people and cars almost faultlessly and transmit the corresponding messages to our own German control center , which is staffed around the clock by trained staff. There, the videos are verified , perpetrators addressed by our speaker system on site and asked to leave the site and, if necessary, further emergency measures, such. For example, the alerting and management of the local police have been initiated.

Is the system functionality restricted by dead angles of the cameras?2019-12-03T15:49:56+00:00

Due to the design, the near zone around a video tower generally forms a dead angle for camera detection. Since, in particular, this area can not be compensated in the structural engineering for reasons of space usually by physically resetting the tower uncontrolled ways of approach for potential perpetrators arise here. We solve this problem by using a third special camera. So an unnoticed intrusion can be excluded.

What is the possible total monitoring area?2019-12-03T15:45:05+00:00

When specifying the maximum monitoring range, the environmental parameters must be observed. Since thieves rarely come in the daytime and in sunshine, the indication of the area under worst possible parameters such as darkness and heavy snowfall / rainfall must be made. Our systems reliably detect up to 80m away, even under unfavorable conditions, covering a surveillance range of up to 170 °. This information has been verified by our insurance and confirmed by objective measurements of independent third parties.

What is the range of the VIDEO GUARD Towers?2019-12-03T15:50:10+00:00

We offer various technical solutions for various applications in which j in each case other coverage n have: Our standard product, the Video Guard Professional has 3 cameras and has day and night safe detection range of 2 times per 80 meters and even 40 meters. Our self-sufficient Video Guard Ultras with its two thermal imaging cameras catch intruders in up to 80 meters distance; The Ultras’ third camera has a range of up to 40 meters with a 90 degree radius. For smaller tasks we recommend our Video Guard ONE with only one camera and a range of 30 meters with a 100 degree opening angle. In addition, we offer niche products, eg for the wind industry with visibility up to 250 meters.

Are shots taken around the clock?2019-12-03T15:49:37+00:00

Together we define with you as the client in which times the video surveillance should be activated. (For example, weekdays from 5 – 6 pm, weekends all day.) Of course, you can change the times at any time by calling our control center, indicating their security password. Especially on the building, the weather often does not stick to fixed working hours.

Do insects trigger false alarms ?2019-12-03T15:49:32+00:00

No, we use a so-called “object-based” video analysis that excludes false alarms from insects unless they have two arms and legs and move like a human. In addition, we are not dependent on the illumination of the guard area, so that insects are not attracted to the light.

Car patrols are cheaper!2019-12-03T15:50:32+00:00

Yes, however we feel this is thrown out money. Two car patrols during the night cannot prevent theft or vandalism. In the best case they can determine a burglary. In our opinion you do not need these expenses, especially when you consider that more than two drive-overs would even be more expensive

Does the total offer price cover all costs?2019-12-03T15:49:28+00:00

In addition to the pure rental and installation costs, there are often additional fees depending on the number of alarms and alarm interventions. As purely incident-driven costs, these cannot be calculated in advance and can exceed the pure rental costs in individual cases. We do not incur follow-up costs from alarm verification with first-class video quality or through alarm intervention controlled by us through the police. In this case, we guarantee 100% cost reliability.

Is a mobile security service cheaper?2019-12-03T15:57:48+00:00

No, payroll costs significantly exceed the cost of our security solutions. Depending on the service provider, human surveillance is also more susceptible to accidents and malfunctions than our technical surveillance. Nevertheless, people are fortunately not obsolete per se, as there are always areas of application where human service and flexibility makes all the difference. We will advise you on the right mix for the right situation. Although we believe technical supervision is state-of-the-art, we are first and foremost there to ensure the customer is satisfied.

How fast can VIDEO GUARD monitoring be installed?2019-12-03T15:57:52+00:00

Our security systems are operational within half an hour. Normally we can provide a VIDEO GUARD within 24 hours after receiving your order.

As a customer, do I receive all relevant information with respect to an incident?2019-12-03T15:57:53+00:00

Yes, of course you must receive all relevant information promptly and comprehensively in order to be able to adapt your safety measures and safety concepts to new hazards.

Once an alarm incidence has taken place it is processed and an automated protocol displayed which includes the reason why the alarm was triggered.

Who carries out the intervention in case of alarm ?2019-12-03T15:58:06+00:00

Since our process eliminates false alarms, we generally recommend interventions through the police force. These are usually faster on site and considerably more professional than private security services. In contrast to private security services, the deployment of police forces is free of charge. Nevertheless, in some cases it may make sense to employ private security firms. We will be happy to explain the advantages and disadvantages of such a security strategy together with you.

Of advantage is that the police like to work together with a control center they trust, lead emergency services and help to catch perpetrators.

How fast can security services arrive on site?2019-12-03T15:57:41+00:00

Unfortunately, this can only be influenced by them and always depends on the location and situation. In case of deployment in line with the VdS (Insurance Association) and a respective (more expensive) contract with a security service this must take place within 20 minutes. As such we recommend the free services of the local police.

What does VIDEO GUARD monitor?2019-12-03T15:59:41+00:00

VIDEO GUARD monitoring systems can basically guard any area . It is helpful if the areas are fenced to keep unwanted visitors out. We can monitor your construction sites, storage areas, vacant spaces, infrastructure construction projects, port areas, agricultural areas, industrial facilities, logistics and recycling areas as well as any other interior spaces.

How do you ensure the stability of the GDPR?2019-12-03T16:11:38+00:00

According to the GDPR, video surveillance may not cover public areas. The monitoring area must also be clearly identified. Public areas will be blacked out when setting up the VIDEO GUARD.

A compliant labeling of the video surveillance area occurs also via large banners and GDPR-compliant signs that simultaneously provide a deterrent effect.

Who has access to the footage?2019-12-03T16:14:23+00:00

The video material is stored encrypted in the camera on site and transmitted in the event of an alarm through the integrated recognition software to our control center. Only there, do our trained control center personnel have access to the images.

Do you also offer self-sufficient monitoring systems for sites without power supply?2019-12-03T16:23:27+00:00

Yes. In areas without mains power supply we provide with VIDEO GUARD Ultra a durable solution based on the integration of an environmentally friendly fuel cell in conjunction with solar energy and a battery pack. In contrast to petrol or diesel engines , this solution is environmentally friendly and is therefore also permitted in nature reserves .

How do I know how many VIDEO GUARDs are needed?2019-12-03T16:22:09+00:00

We will review your site, advise you and create an individual risk analysis. Based on this information, we will make our recommendation and you can decide how many towers you wish to install.

Who commissions the security service?2019-12-03T16:22:10+00:00

Our control center ensures your safety. You choose whether the police or a security company are notified in the event of an emergency.
We are happy to advise you in your selection.

Does someone monitor the site continuously?2019-12-03T16:22:57+00:00

Yes and no . Due to our intelligent video analysis software continuous monitoring is not necessary. Our cameras analyze the surrounding area and sound an alarm as soon as someone moves into the surveillance area. This signal is sent and verified at our own 24-hour control center. Control center staff then initiate corresponding security intervention measures.

How reliable is our VIDEO GUARD monitoring system?2019-12-03T16:21:47+00:00

VIDEO GUARDs are made of the highest quality and industrially tested components that defy cold, wind and weather. If a component is defect, the error will be recognized immediately though our automatic test routines and we receive an alarm signal in our control center.

From here, we organize the fastest possible troubleshooting with our 24-hour on-call service. In this way we can provide the highest possible operational system readiness.

How many VIDEO GUARD products types do we offer ?2019-12-03T16:22:14+00:00

We offer five different surveillance systems: Our standard surveillance towers “Professional” are DC-bound video towers with 3 IR-supported cameras, able to see clear even at night .

The solar tower “Ultra” with an integrated fuel cell, also equipped with 3 cameras: 2 thermal sight and 1 IR camera covers our self-sufficient range. For small storage areas and container systems we recommend our VIDEO GUARD “ONE” or for indoor-use our “Alpha”-system. In addition, we offer the VIDEO GUARD “Ultimate” for special open space surveillance.

Are photos/videos saved in case of an incident and if so in which quality?2019-12-03T16:28:54+00:00

Image storage is useful documentation and to support police investigations, if necessary. Storage takes place redundantly in the device and also in the alarm center, with a standard HD minimum quality.

We store in the standard towers with a resolution of 5 megapixels. The storage duration of the data is in line with legal specifications. We are however happy to comply with your individual wishes.

Do you stand behind what you promise?2019-12-03T16:29:01+00:00

Security means trust. Reputable providers will gladly confirm all information with respect to their technical systems, security concepts, etc. at any time. In fact, we do.

What differentiates you from your competitors? The towers look all the same!2019-12-03T16:29:07+00:00

Our technical solutions are really well thought through. We do not save on camera technology and therefore specialize in permanent surveillance of large areas – without any pauses between pan shots.

Our high-resolution cameras also provide perfect visibility (of people) in the dark. For video analysis, we have teamed up with the market leaders and the largest patent holder in the industry in order to avoid false alarms as a result of out-of-date algorithms and not to interfere with the concentration of our trained staff.

We ensure that the functional chain remains in our hands by developing, manufacturing and operating ourselves. Our company owned German control center, staffed around the clock, is an important component in alarm verification and follow-up alarm tracking by a security service or police.

Who bears the costs caused by burglary and vandalism?2019-12-03T16:28:52+00:00

At present VIDEO GUARD is the only insurance- certified system in Germany, which insurers unconditionally trust. We secure and insure your construction site against theft and vandalism during the surveillance period by up to € 500,000 per claim.

Please feel free to discuss with us!